FAQ
Are you a legitimate company?
We are a professional mail order service licensed to sell and distribute pharmaceutical products. We have been established for over 5 years, supplying original, high-quality anabolic steroids and bodybuilding-related products, prescription-free over the Internet.
Do I need to provide a prescription to be able to place an order?
No, a prescription is NOT required to order any of our products.
What is the quality level of your products?
All of our products are 100% original as they are sourced directly from some of the world’s most well-known medicinal manufacturers. You will notice the effect of these high-quality substances from the moment of your first injection or from when the first oral product is taken.
The brands we mostly deal with are Alpha Pharma, BM Pharmaceuticals, British Dragon, Dragon Pharma, Eminence Labs, Maxtreme, Vermodje amongst others.
All of our products are sourced from the same producers or distributors that supply the medical industry to ensure that we do not provide you with any products that are not fully legitimate.
Is it legal to purchase these products?
Since laws differ from country to country, we recommend that you contact a qualified lawyer or specialist regarding the regulations and restrictions of your specified country.
What discounts do you offer?
We have the following list of discounts available during this current period:
- If you pay by bank transfer, money transfer (e.g. PayPal), or in Bitcoin, you will receive a 5% discount on any order under $700, or a 10% discount on any order valued over $700.
- Repeat orders under $750 qualify for a 5% discount, and orders over $750 will be entitled to a 10% discount (regardless of the payment method).
We also offer various seasonal sales and promotions, such as discounts on our steroid cycles, to our regular customers.
We have no limits within our ordering process for how much you can order. However, you should consult with a qualified person regarding the quantity you would like to order, since there may be import regulations on those specific products.
We recommend that our first-time clients place an initial test purchase to build confidence in our products and services. Thereafter, should you choose to continue buying from us, we will be glad to serve you again.
How are bulk/large quantity orders shipped?
We use fairly small packing envelopes to ship your items, as we have found this to be the most discreet method to make deliveries as they attract the least amount of attention from customs officials.
If your order is too large to fit into one of these envelopes, we will divide it into the necessary number of separate packages as needed.
Regardless of how large your order is, we assure you that the same level of care and discretion when packaging larger orders are applied as we do with all our smaller orders.
Furthermore, we always quote a fixed delivery rate and handling fee no matter how big your order size may be.
These payment methods do not require any verification and customers who use them get a 10% discount on large orders every time they pay using any of these options. This is due to the higher charges by credit card providers when making large purchases by credit card.
Our repeat customers will also receive discounts on every new order and are welcome to pay via credit card for any amount, once we’ve established trust in knowing that the chances of credit card fraud are less likely.
How is my payment processed?
Once you submit your payment via credit card, we may require you to verify your order. This is why we need to have your valid phone number. If the order does not pass our payment verification process or if we are not able to contact you, then your credit card payment will not be accepted and we will offer you an alternative payment method (as described above).
Only once your payment is verified and has passed our anti-fraud control, will your card be charged. Usually approved payments are processed and cleared within 1-2 business days, and we will immediately pass on your order for shipping.
I have placed an order but my card has not been charged?
Your card is not charged immediately after your initial purchase. The verification process takes from 2 hours to 2 working days. If your card is not charged within 2 business working days after your purchase is complete, please contact us and we will investigate this immediately for you.
Can I pay via bank transfer and are there any advantages if I choose this payment method?
Yes, we even offer a 5% discount on any orders that are paid via bank transfer. Plus, we cover any bank transfer fees!
For example, if your order total is $400 and you choose to pay via bank transfer, the total for your order including the discount is only $365:
$400 – $20 (5% discount) = $380
$380 – $15 (bank transfer fee) = $365.
If your order total is more than $750 we offer a 10% discount together with any other discount you may have (returning customer discounts, promo codes, or any special promotional discounts), plus we compensate for any bank transfer fees as stated above.
European customers may pay via Uberweisung (Germany) and IBAN transfer to our EU bank account. SEPA transfers are free of charge, and you get a 10% discount on any order.
Payments made via bank transfer don’t require any verification and are normally processed and only take 1-2 working days to clear. Thus, you will not only receive a discount, but your order will also arrive sooner!
My delivery address is different from my billing address?
As long as the name on the credit card and the name on the parcel are the same, this is not a problem.
But if we are advised by our payment gateway provider to double-check whether the order is valid, please be prepared that we may ask you to provide additional verification.
If the billing country is different from the shipping country, we will require you to pay via an alternative payment method.
When can I expect my order to be delivered?
The estimated delivery time is on average 5-17 working days, depending on the destination:
Shipping to the USA, Canada, Europe, and Asia typically takes 5-12 business days.
Shipping to South Africa and other destinations typically takes 8-17 business days.
How long does the entire process take from placing my order to receiving the goods?
An order confirmation with the list of purchased products will be sent to your contact email once the order has been placed.
Once the payment is received, we process and dispatch your order within 2-5 working days. Shipping times can depend on various factors, such as the method of shipping, the postal service’s efficiency, customs clearance, international transit times, and so on. This is why we can only give you an approximation date for delivery, which is based on our historical data and former experience in using the services of certain mail service providers.
Most of our customers are based in the US, and based on experience, the average time it takes for orders to arrive is as quickly as 5 business days, all the way up to 12 business days.
Do you ship to P.O. boxes?
Yes, we ship to P.O. Boxes.
Where do you ship from?
Shipping is arranged from India, Singapore, Thailand, and the European Union. Our organization name is not indicated on any package and shipments are made from various shipping points to ensure maximum discretion and the highest probability of successful delivery.
Which countries do you ship to?
We ship worldwide!
Is there a possibility of a shipping delay?
It is possible yes, as some external factors such as postal service efficiency, customs clearance, international transit, etc. are out of our control. This is why we can only give you an approximation based on our experience in the past.
Most airmail packages typically arrive within 5-10 days, but difficult to reach destinations can take up to 10-15 business days.
This is a reflection of inconsistencies with various postal representatives and not the services that are provided by us. The main delays usually happen due to customs clearance in certain countries where the products are being sent from and again at the customs clearance in the destination country. If you find that the tracking website states that your order has been stagnant in one location for the past 5 days, this is the main reason why this happens.
Why does it take so long for my order to reach me?
Every international shipment normally goes through the following steps and processes before reaching you:
- Transit from our warehouse through the local postal service to the national postal hub in the country of origin;
- Processing for export at the port of exit;
- Airmail transit to the destination country;
- Import processing at the port of entry;
- Transit from a national or regional postal service hub to your local post office.
Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed promptly, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame.
How can I trace my delivery online?
Upon successful payment, your order is released for shipping by our warehouse to the mail service provider, who will issue a tracking code within 2-5 working days.
We use EMS (USPS), a shipping company that offers parcel tracking, and they require a signature upon arrival of the product as proof of receipt.
All packages can be tracked via these sites:
For orders that are dispatched to US addresses, when the items have already passed US customs.
For orders sent to any country during any stage of the delivery process.
The tracking website site doesn’t recognize the tracking code?
Tracking can only be done after 72 hours, which is when the mail service provider issues us the tracking code once it has successfully cleared at the customs port of exit.
If the tracking code still appears invalid on the tracking website after 3 business days, please contact us straight away and we’ll investigate this immediately.
We recommend that our USA customers use the www.aftership.com site until the parcel reaches the US port of entry. After that, you can use the www.usps.com site to track your package wherever it is within the USA. We recommend you register your email address on the USPS site to get daily updates on your order’s delivery status.
The tracking website shows that my order has not moved for days?
Usually, this happens when items are being held at customs and are awaiting customs clearance, so please don’t be concerned unnecessarily.
If, however, your tracking code indicates that no progress has been made within 10 days, please contact us and we’ll investigate. We also advise that you contact your local EMS (USPS) office and ask them to provide more detailed information on where the package is at the current moment.
Is a signature required for shipping and why?
Yes, our shipping method requires a signature from your side upon delivery. This allows us to fight any fraudulent chargebacks in case a customer receives their order yet falsely claims they never received it.
If you do not require a signature upon arrival due to your work schedule or non-availability due to travel plans, please contact our customer service team for further shipment options.
We have a virtually flawless success rate of winning false credit card disputes as we keep detailed records in case we need to provide evidence to the credit card provider that the parcel was received. This includes historical correspondence with the customer in question, their order details, pictures of their parcel taken at the time of packing, and the notifications we receive from the postal service confirming that the item has been delivered.
If a customer submits such a false claim and consequently loses the dispute, their credit card provider could charge them up to $200 in fees, and additionally, this could affect their credit history in the long run.
What if my package is seized by customs?
While it’s entirely possible, it’s highly unlikely considering our experience in successfully delivering parcels, both to the US and many other international countries in the past.
Nevertheless, we have a 100% replacement policy for any items seized by customs, meaning that we will reship those items for free. You may, alternatively, request a credit towards your account to purchase different products on our site instead.
In the rare case of your order being seized, we will require you to email us the official notification that you received from the post office explicitly stating that customs confiscated the goods, and our customer care team will arrange for the reshipment of the seized items within 3 business working days.
Items are missing from my order. What do I do?
Please contact us if this has occurred.
Please take photos of the parcel and the contents you received, including the outer labels, and send them to our team so that they can look into the issue and prevent such problems from reoccurring in the future.
It usually takes them less than 2 business days to do an investigation as to what caused the mistake. We will immediately ship the missing items, or offer a partial refund or credit towards a new purchase, and additionally, we will offer you discount vouchers which you can use on future purchases to compensate for the inconvenience.
How do I contact you?
Since our services are exclusively conducted online, you are advised to contact our sales department via the form on our Contact Us page.
Message requests and queries submitted via the form are usually responded to within 24 to 48 hours, but sometimes it may take up to 2 business working days for us to reply if your message was submitted on a Friday, or if our team is overwhelmed.